Frequently Asked Questions

About the products

What are your display stands made of?

We make our stands from concrete, reinforced mineral plaster, PLA, lightweight plastic and foam with a microcement finish. Each material has its own weight, texture and character. A full overview is on our Materials page.

Are the pieces handmade?

Yes. Every piece is handcrafted in Örebro, Sweden. Because of the nature of concrete and plaster, each item is slightly unique. Small variations in texture and tone are part of the character, not a defect.

Can I order a custom size or color?

Yes. All colours from our palette and all shapes in our catalogue are standard. Custom sizes, other shades and logo engraving are available as an individual order. Use the Custom Order page or contact us at info@betonvton.com.

What are these display stands used for?

They are used for product photography, jewelry and cosmetics retail displays, shop window displays, trade fair stands and brand visual merchandising. Typical customers are product photographers, stylists, art directors, jewelry boutiques and cosmetics brands.

Why are the surfaces matte?

Matte, non-reflective surfaces avoid glare and hot spots under studio lighting, so the product stays the focus of the image. All colours in our palette are matte for this reason.

Orders and shipping

How long does production take?

Ready-to-ship items leave our workshop within 1 to 5 business days. Individual orders usually take 5 to 7 business days; larger projects are confirmed individually.

Where do you ship?

Worldwide from Sweden. Delivery times after dispatch: EU 3–5 business days (Express 1–2), UK 3–7 (Express 2–3), USA and Canada 5–8 (Express 2–3), Switzerland 3–7 (Express 2–5), other countries 3–14 business days.

How much does shipping cost?

Standard shipping costs €15 within the EU, £13 to the UK, $43 to the USA and Canada, CHF 28 to Switzerland and €37 to other countries. Free shipping on orders from €399 to eligible countries is applied automatically at checkout.

Can I track my order?

Yes. You will receive a tracking number by email once your order is dispatched.

B2B and wholesale

Do you offer wholesale pricing?

Yes. We work with jewelry boutiques, cosmetic brands, retail chains and trade fair suppliers. Contact us at info@betonvton.com with your business details for a wholesale quote.

Can you produce larger quantities?

Yes. We handle bulk orders for retail rollouts, exhibitions and brand campaigns. Lead times for large orders vary, contact us to discuss.

Do you offer VAT-exempt invoicing for EU businesses?

Yes. Apply your VAT number at checkout or contact us directly.

Returns and quality

What if my order arrives damaged?

Contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

Do you accept returns?

Yes, within 14 days for unused items from our standard range in original condition. Individual orders (a shade outside our palette, a custom size or your logo) are made just for you and cannot be returned.

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